Enterprise Exposed: Insider Tips for Renting With Enterprise
As you prepare for your next business trip or vacation, you want to ensure that every detail of your travel arrangements is handled efficiently. Your ground transportation is no exception. Renting a vehicle for your trip can provide convenience and flexibility, allowing you to travel on your own schedule. However, selecting a car rental company and navigating their policies can be frustrating if you’re not prepared. Enterprise Rent-A-Car is one of the most well-known brands, with over 9,000 neighborhood and airport locations in nearly 100 countries. Before you book with Enterprise, learn some insider tips to streamline the rental process and avoid potential issues. With the right knowledge and preparation, you can focus on enjoying your trip rather than hassling with the logistics of renting a car. Equipped with the insights provided here, you’ll be ready to rent with confidence from Enterprise.
Overview of Enterprise Car Rental
When renting a vehicle with Enterprise Car Rental, there are a few things you should know to ensure a smooth experience. Enterprise is one of the world’s largest car rental services, with over 7,000 locations in nearly 100 countries.
First, check that you meet the requirements to rent. You must be at least 25 years old (21 in some locations), have a valid driver’s license, and a major credit card in your name. Some locations may require additional identification like a passport. It’s best to check with your local branch for their specific policies.
Next, browse vehicles and reserve your car. You can reserve on Enterprise’s website, mobile app or by calling your nearest branch. Choose from economy sedans up to full-size SUVs and trucks. On the day of pickup, allow at least 30 minutes to complete the rental agreement and vehicle inspection.
When you arrive, the representative will review and sign the rental contract with you. Be prepared to show your reservation confirmation if renting in advance. The agent will also inspect the vehicle with you to note any existing damage. It’s a good idea to take pictures of any scratches or dents for your records.
Finally, when returning the vehicle, allow 15 minutes for the return process. The agent will again review the car for any new damage. Fuel the car before returning – you will be charged for any missing fuel plus a refueling fee.
By following these tips, you’ll be well on your way to a seamless rental experience with Enterprise. With a variety of vehicles to choose from and a reputation for great customer service, Enterprise aims to exceed your expectations and get you to your destination in comfort and style.
Enterprise Vehicle Options and Fleet
When renting with Enterprise, you have access to a wide range of vehicle options to suit your needs. From compact cars to full-size SUVs and everything in between, Enterprise aims to provide you with a reliable set of wheels for any occasion.
Compact and Mid-Size Sedans
For efficient and budget-friendly travel, compact and mid-size sedans like the Toyota Corolla, Nissan Sentra or similar are ideal. Seating up to 5 adults, these vehicles provide comfort and solid fuel economy for most trips.
For larger groups or added comfort over long distances, full-size sedans such as the Chevrolet Impala or Dodge Charger are available. With spacious interiors and trunks, full-size sedans deliver a smooth ride for up to 6 passengers.
SUVs and Minivans
If you require extra cargo room or plan to travel with a larger party, consider an SUV like the Ford Escape or Explorer, or a minivan such as the Chrysler Pacifica. With 7 to 8 seats and abundant storage space, these vehicles can handle family road trips, moving day and more.
For heavy-duty needs like towing equipment or hauling large loads, choose from pickup trucks including the Ford F-150, Chevy Silverado or Dodge Ram. Offering sturdy towing capacity and utilitarian functionality, trucks are ideal for demanding driving situations.
With regular maintenance and servicing, Enterprise’s diverse fleet aims to provide safe, reliable and road-ready vehicles for every renter. By offering a range of options at a variety of price points, Enterprise seeks to meet your needs and exceed your expectations.
Reserving and Picking Up Your Rental Car
When reserving and picking up your rental vehicle with Enterprise, following these key steps will help ensure a smooth experience:
Make Your Reservation
Reserve your rental car in advance through Enterprise’s website or mobile app. You’ll need to provide personal information like your name, address, driver’s license number and credit card details. Select a pickup date and time, rental location, vehicle type, and any available add-ons like insurance coverage or a GPS device. Review and confirm your reservation to lock in your rate. You can also call Enterprise’s customer service hotline to make a reservation over the phone.
Once your reservation is made, be sure to note the confirmation number for your records. This alphanumeric code will be needed when you arrive to pick up your vehicle.
Arrive for Pickup
Arrive at your designated Enterprise rental location at least 30 minutes before your scheduled pickup time. This provides a buffer in case of any unforeseen delays. Bring the following items with you:
•A valid driver’s license – Make sure your license has been valid for at least one year and that you are at least 25 years of age. Enterprise requires documentation proving eligibility to drive.
•Proof of Insurance – Although not always required, it is recommended you bring proof of personal auto insurance coverage. This may qualify you for certain insurance waivers.
•Payment method – Bring the credit or debit card used to make the reservation. Cash or checks are not accepted for payment.
•Reservation confirmation – Either bring a printout of your reservation confirmation or have the confirmation code handy on your mobile device.
•Any additional items – Don’t forget to bring your GPS device, child safety seat, or any other add-ons you reserved. Enterprise charges daily rental fees for these options.
Once you’ve provided the required documentation and payment, you’ll complete some final paperwork and an agent will escort you to your rental vehicle for inspection. Be sure to thoroughly check the car for any existing damage before driving off the lot. If any issues are found, report them immediately to avoid liability. You’re now ready to hit the road in your Enterprise rental car!
Additional Services Offered by Enterprise
Enterprise Car Rental offers various additional services to improve your rental experience. When booking your vehicle, consider the following options:
Enterprise offers supplemental liability insurance and damage waivers to provide financial protection. The Damage Waiver (LDW) waives your responsibility for damage to the vehicle, while the Supplemental Liability Insurance (SLI) provides extra coverage beyond your personal auto policy. For maximum coverage, consider the Total Protection Package (TPP) which bundles LDW, SLI, and Personal Accident Insurance.
Emergency roadside help is available 24 hours a day. Services include towing, flat tire assistance, jump starts, unlocking, and fuel delivery. For a small daily fee, roadside assistance provides peace of mind during your travels.
Do you plan to share driving duties? For a nominal charge per day, you can add additional authorized drivers to your rental agreement. All additional drivers must meet age, license, and credit requirements.
Don’t get lost! Enterprise offers portable navigation devices for rent to help guide you to your destination. Daily and weekly rentals are available for an affordable fee. Navigation systems provide turn-by-turn directions to make driving in unfamiliar areas stress-free.
Choose between refueling the tank yourself at the end of the rental or prepaying for a full tank of gas. The latter allows you to return the vehicle with an empty tank, avoiding the hassle of refueling. You only pay for the fuel used based on the vehicle’s fuel gage and current gas prices.
Enterprise’s additional service offerings enhance your rental experience by providing increased coverage, assistance, and convenience. Review options carefully based on the specifics of your trip to determine what best suits your needs. With the appropriate additional services selected, you can embark on your travels with confidence knowing you and your vehicle are well supported.
Tips for Saving Money When Renting From Enterprise
When renting a vehicle from Enterprise, there are several tips you can employ to save money on your rental fees and overall experience.
Compare Rates Across Locations
Enterprise operates thousands of neighborhood car rental offices across the country. Rates can vary significantly between locations, even within the same city or town. Do some research on Enterprise’s website or a travel site like Kayak to compare rates across different neighborhood locations near you. You may find lower rates just a few miles away.
Look for Coupons and Discounts
Enterprise frequently offers coupons and promo codes that can save you up to 25% or more off your rental fees. Check sites like RetailMeNot, Coupons.com or DealsPlus for the latest Enterprise coupons and discount codes. Enterprise also often provides discounts for members of certain organizations like AAA, military members, students, teachers, nurses and first responders. Be sure to inquire about available discounts when booking your reservation.
Avoid the Airport if Possible
Airport rental car locations often charge higher fees and taxes that can significantly increase your total rental cost. If you don’t need a vehicle immediately upon arrival, consider renting from an off-airport Enterprise location. You may save up to 50% by renting from a neighborhood location just a few miles from the airport. Enterprise provides free shuttle service to off-airport locations, making it easy to bypass the higher airport fees.
Look for Weekend Specials
If you only need a vehicle for a day or two on the weekend, check Enterprise’s website for weekend special rates. Enterprise frequently offers weekend rates starting at just $9.99 or $19.99 per day. These rates are available for Friday to Monday rentals and can save you a bundle, especially if you only need a vehicle for a short time.
Return Your Vehicle Early When Possible
When you book your reservation, you are charged for the full rental period you specify. However, if you return your vehicle early, Enterprise will credit you for the unused days. So if rates are lower for the days you end up not needing the vehicle, you’ll receive a refund for the difference. It pays to return your rental as early as possible.
By following these helpful tips, you’ll be well on your way to saving a significant amount of money on your next Enterprise rental vehicle. With a little bit of research and flexibility in your travel plans, you can bypass the higher fees and take advantage of the best available rates.
The Enterprise Loyalty Program Explained
Enterprise’s loyalty program is called Enterprise Plus. As a member, you’ll earn points for rentals that can be redeemed for free car rentals or upgrades. Here’s how it works:
Enrolling in Enterprise Plus is free and simple. You can sign up on Enterprise’s website, at a local branch, or when booking your next rental. All you need is your driver’s license number and a credit card in your name to get started.
For each qualifying rental, you’ll earn points based on factors like the vehicle type, length of rental and rate. Typically, you can expect to earn 10 to 20 points per USD spent. Enterprise offers double points promotions several times per year to help you rack up points even faster. You can also earn bonus points for things like booking a rental with your Enterprise Plus number or referring friends to the program.
Once you’ve earned 2,000 points, you’ll qualify for a free weekend day certificate which provides an extra day on your next weekend rental. For 5,000 points, you can redeem for a free full-size rental day. You can also redeem 10,000 points for larger vehicles like SUVs or minivans. If renting for a special occasion like a vacation, you may want to save up enough points to redeem for multiple free rental days. Points expire 3 years from when they were earned, so be sure to redeem before they expire!
Enterprise Plus is ideal for frequent renters or those looking to save on bigger trips. By diligently using your membership number when booking, racking up bonus points when available, and redeeming strategically for longer free rentals or upgrades, you can maximize the value from this rewarding loyalty program. With a large selection of vehicles and locations, Enterprise Plus is a worthwhile program for any renter.
What to Do in Case of an Accident or Breakdown
If you are involved in an accident or your rental vehicle breaks down during your trip, remain calm and take the following steps:
Contact Enterprise Roadside Assistance Immediately
Call 1-800-307-6666 for 24-hour roadside assistance. Provide the representative with your name, reservation number, vehicle details, and exact location. Enterprise will dispatch a tow truck to transport the vehicle to the nearest Enterprise location or approved repair facility.
Do Not Admit Fault
Do not admit fault or liability for the accident. Only provide the legally required information to other parties involved, such as your name, rental agreement number, and insurance details. Let the police and insurance companies determine fault. Admitting fault could negatively impact insurance claims and result in additional charges.
Obtain a Police Report
If the accident involves any injuries or significant vehicle damage, call the local police to obtain an official accident report. Ask the police to provide a full report of the incident for your insurance records. Provide the police report details to Enterprise as soon as possible.
Take Pictures of the Vehicles and Surroundings
Thoroughly document the scene by taking photos of the rental vehicle, other vehicles involved, passengers, damage sustained, surrounding area, traffic signs, and road conditions. Pictures provide crucial evidence for insurance claims. Be sure to obtain contact information from the other driver(s) and any witnesses.
Do Not Leave the Scene
Remain at the scene of the accident until the police have concluded their report and you have received instructions for next steps from Enterprise Roadside Assistance. Leaving the scene before the proper procedures have been followed could result in legal and financial penalties.
Following these steps in the unfortunate event of an accident or breakdown will help to ensure a smooth claims process and limit your liability. Do not hesitate to contact Enterprise Roadside Assistance for any additional support or guidance needed during this difficult situation.
Common Customer Complaints About Enterprise
Enterprise Rental Car Service receives its fair share of customer complaints, as with any large company. Being aware of the most common issues can help set proper expectations and avoid potential frustrations with your experience.
Many customers report confusion over various fees like airport concession fees, vehicle licensing fees, and loss damage waivers that are not included in the initial price quote. Carefully review the full price breakdown to understand all charges before renting to avoid surprise fees upon returning the vehicle.
Lack of Transparency in Pricing
Enterprise’s pricing structure can seem opaque. The company utilizes “surge pricing” which means rates fluctuate frequently based on supply and demand. The daily rate you see online or are quoted over the phone may differ from the rate when you arrive to pick up your vehicle. For the best price, book in advance and avoid peak rental dates when possible.
Long lines and wait times, especially at airport locations, are a frequent grievance. Give yourself ample extra time, especially if renting during busy periods. Some customers recommend arriving 2 hours before your scheduled pick up time. If possible, consider renting from an off-airport neighborhood location to avoid congestion.
While Enterprise pledges to provide safe, reliable, and well-maintained vehicles, some renters report issues with dirty or damaged cars. Carefully inspect your vehicle before leaving the lot and note any existing dents, scratches or other damage to avoid possible charges when returning the car. Immediately report any performance or safety issues to avoid driving an unsafe vehicle.
With some advanced planning and by knowing what to expect, you can have a positive experience renting from Enterprise. Focus on booking ahead for the best rates, arriving early, thoroughly reviewing all terms and fees, carefully inspecting your vehicle, and reporting any issues promptly to minimize headaches and maximize satisfaction.
Frequently Asked Questions About Enterprise Rentals
Frequently Asked Questions About Enterprise Rentals
When renting a vehicle with Enterprise Rent-A-Car, you may have some questions about policies and procedures. Here are answers to some of the most common FAQs to help you have the best experience possible.
What are the requirements to rent a car from Enterprise? To rent from Enterprise, you must be at least 25 years old (21 years old at some locations), have a valid driver’s license, and a major credit card in your name. Debit cards may be accepted at the discretion of the rental location. Enterprise does not have a maximum age limit to rent, but additional fees may apply for those over 65.
How much does it cost to rent a car from Enterprise? Rental rates vary depending on the vehicle type, pick-up and drop-off dates, pick-up and drop-off locations, and other factors. You can get an estimate on Enterprise.com by entering details about your rental. Rates typically start around $30 to $40 per day for an economy vehicle. Upgraded and luxury models will be higher.
What types of vehicles does Enterprise offer? Enterprise offers a wide range of vehicles to suit any need. Options include:
- Economy and compact cars: Chevrolet Spark, Nissan Versa, etc.
- Intermediate and standard cars: Toyota Corolla, Chevrolet Malibu, etc.
- Full-size and luxury cars: Dodge Charger, Chrysler 300, etc.
- SUVs and minivans: Ford Escape, Chevrolet Traverse, etc.
- Trucks and vans: Ford F-150, Chevrolet Express, etc.
Does Enterprise offer additional services? Yes, Enterprise offers many additional services to enhance your rental experience. These include:
- Roadside assistance for issues like towing, flat tires, jump starts, etc.
- Insurance options to reduce or eliminate your financial responsibility in case of an accident or theft
- Child safety seats
- Navigation systems and satellite radio
- Fuel purchase options allowing you to avoid stopping for gas
- Additional driver permits if more than one person will be operating the vehicle
We hope this overview of frequently asked questions helps ensure you have a smooth rental experience with Enterprise. Let us know if you have any other questions.
As you’ve learned, renting a vehicle with Enterprise can save you money and hassle if you go in armed with the right knowledge and strategies. Do your research to find the best rates and coupons, book in advance when possible, and don’t be afraid to politely negotiate to get the best deal. Their staff aims to provide friendly service and a seamless rental experience. While issues can arise as with any company, approaching your transaction with realistic expectations about vehicle availability and a willingness to be flexible will serve you well. With some insider tips and the right mindset, your next ride with Enterprise can get you where you need to go at a price that won’t break the bank. The road awaits!