The Truth About Sixt: An Objective Look at the International Car Rental Company

As a frequent traveler, you’ve likely come across Sixt, the international car rental company with locations in over 100 countries worldwide. While their advertising portrays them as a premium brand focused on customer experience, you may wonder whether their services actually live up to the hype. Before booking your next rental car with Sixt, it’s worth taking an objective look at what they really offer customers, considering both the advantages and potential downsides. By understanding the truth about Sixt’s vehicle selection, pricing, and customer service, you can make an informed choice for your car rental needs and ensure a smooth experience on the road during your travels abroad. This article provides an impartial evaluation of Sixt based on research and personal experiences renting from them in multiple countries. You’ll get the facts you need as a consumer to determine if Sixt should be your go-to for vehicle rentals or if your business is better placed with another company.

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Overview of Sixt: International Car Rental Company

Sixt is an international car rental company headquartered in Germany that allows customers to rent vehicles in over 110 countries worldwide. Established in 1912, Sixt has over 250,000 vehicles in their fleet and 2,200 rental locations. They offer a range of vehicle sizes and models to suit any rental need.

Sixt aims to provide an efficient rental experience through their website and mobile app, allowing customers to easily compare and book vehicles, as well as manage rentals. Vehicles can be reserved in advance or rented on-demand at many locations. Sixt also offers additional services such as GPS, child seats, and insurance coverage.

Customers renting with Sixt can expect:

A wide selection of vehicle makes, models, and sizes including economy, luxury, SUVs, trucks, and more. Options vary by location and availability.
The ability to modify or cancel most reservations up to 24 hours before the scheduled start of the rental at no extra cost. Changes within 24 hours of pickup or after the rental has started may incur fees.
Additional drivers can be added, for a fee, at the time of rental or up to 24 hours after picking up the vehicle. All additional drivers must meet age, license, and other requirements.
Most major credit and debit cards are accepted, including Visa, Mastercard, American Express, and Discover. Cash payments are not accepted.
Standard insurance coverage and additional options such as collision damage waiver, theft protection, and liability insurance. Coverage and insurance terms vary in different countries and states. Customers are advised to verify details with Sixt before renting.

Sixt aims to provide a high quality rental experience to leisure and business travelers around the globe through their diverse fleet, convenient services, and competitive rates. With many locations situated near major airports and city centers, Sixt seeks to get customers on the road quickly and affordably. Overall, Sixt is a reputable international car rental company that offers good value and dependability.

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Sixt Rental Locations: Availability in Major Airports and Cities

As an international car rental company, Sixt aims to provide vehicles wherever you need them. They have locations in over 110 countries and at major airports and cities around the world.

Major International Airports

Sixt has rental car locations at most major international airports in Europe, North America, South America, Asia, Australia, Africa, and the Middle East. This includes airports such as:

London Heathrow (LHR) and Gatwick (LGW)
Paris Charles de Gaulle (CDG)
Frankfurt (FRA) and Munich (MUC)
Madrid (MAD) and Barcelona (BCN)
Rome (FCO) and Milan (MXP)
New York JFK and Los Angeles (LAX)
Tokyo (NRT) and Osaka (KIX)
Sydney (SYD)
Johannesburg (JNB)
Dubai (DXB)

Having outlets at primary airports allows Sixt customers arriving from international destinations to easily rent a vehicle upon landing for convenient transport during their trip or vacation.

Major Cities

Beyond airports, Sixt also has numerous rental locations within many major cities across the world. Some examples include:

London, UK with 20+ locations
Berlin and Hamburg, Germany
Paris, France with 10+ locations
Barcelona and Madrid, Spain
New York, Los Angeles, Miami in the US
Tokyo, Osaka, Kyoto in Japan
Melbourne and Brisbane, Australia

With extensive coverage in both airports and cities, wherever your travels may take you, Sixt likely has a rental car option nearby. Their global presence and availability in popular destinations make them a trusted choice for renting vehicles internationally.

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Sixt Reservation Process: Booking Online, Apps and Customer Service

When reserving a vehicle with Sixt, you have several convenient options to choose from. You can book reservations on Sixt’s user-friendly website, through their handy mobile app, or by speaking with a customer service representative over the phone.

On Sixt’s website, you can view available vehicles and rates for your desired pick-up and drop-off locations and dates. After selecting a vehicle type that suits your needs, you will proceed to booking your reservation by entering personal details like your name, address, and payment information. The website allows you to add extras to your reservation like additional drivers, child seats or navigation systems. You can also choose optional add-ons like roadside assistance or excess waiver protection.

Sixt’s mobile app offers many of the same useful features as the website. The app is available for both iOS and Android, and allows you to book, modify or cancel reservations on the go. You can also use the app to extend your rental, add extras or file a damage claim. The Sixt app provides a convenient way to access your reservation details, rate information and any receipts or invoices from your mobile device.

If you prefer to speak with a customer service representative to book your reservation, Sixt has dedicated phone lines for English, Spanish, French and German speakers. Their customer service team can walk you through the reservation process, answer any questions about rates or vehicle options and ensure your booking details are captured accurately. Calling customer service is a great option if you have a complex reservation or special request.

Whether booking on the website, through the mobile app or over the phone with customer service, Sixt aims to provide a seamless reservation experience. Using their digital platforms or speaking with a service agent, you can reserve with confidence knowing your vehicle and any optional extras will be ready and waiting for you on the day of pick-up at your selected Sixt location. Overall, Sixt’s reservation process is designed to be efficient, user-friendly and fully flexible to suit the needs of any renter.

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Sixt Rental Rates and Fees: Pricing Structure and Policies

Sixt rental rates and fees can vary significantly depending on the location, vehicle type, and time of year. As an international company, Sixt operates in over 100 countries worldwide, so pricing structures differ in each market. However, there are some general policies to be aware of when renting from Sixt.

Vehicle Rates

Sixt vehicle rental rates are generally competitive with other international agencies. Rates are calculated on a 24-hour basis, so you will be charged for a full day even if you only have the vehicle for part of the day. Weekend rentals, typically Thursday through Sunday, may have lower rates than midweek. Luxury vehicles, SUVs, and vans will command higher rates than compact or mid-size sedans.

Discounts and Promo Codes

Sixt frequently offers promo codes and coupon discounts on their website and through affiliate partners that can save you up to 35% off the base rate. It is always worthwhile to search for “Sixt promo codes” and “Sixt coupon codes” before booking to find the latest available deals. Sixt also regularly runs sales and special promotions, especially in the off-season, that can provide substantial savings.

Additional Fees

In addition to the rental rate, Sixt charges certain additional fees for optional services and products. These include:

Location surcharges for airport rentals and premium locations
Additional driver fees if more than one person will be driving the vehicle
Young driver surcharges for renters under age 25
Premium insurance options for full coverage
Extra mileage fees if exceeding the included mileage allowance
Fuel purchase options to avoid having to refuel before returning the vehicle
Child safety seat rentals
GPS navigation system rentals
Premium roadside assistance

Sixt’s pricing policies and additional fees are in line with industry standards. While rates may seem higher than budget rental companies, Sixt provides high quality vehicles and good value for a premium brand. Reviewing all charges at the time of booking and determining exactly what options and services you need can help minimize excess fees and keep overall costs under control.

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Sixt Renter Reviews: Feedback on Customer Service and Overall Experience

Once you’ve booked your rental through Sixt, it’s normal to wonder what the actual experience will be like when you pick up and return your vehicle. Reviews from previous Sixt customers can provide helpful insight into what you might expect in terms of customer service and overall experience.

Check-In and Pick-Up Procedure

The majority of renters report a quick, efficient check-in and vehicle pick-up process. As long as you arrive at the rental counter with your reservation details, driver’s license, and method of payment used to book, acquiring your rental vehicle is typically straightforward. Some renters do mention long wait times during peak season or at particularly busy airport locations, so you may want to budget some extra time. Be aware that one-way rentals and rentals including additional services like GPS or wi-fi may require some additional time at the counter to process.

Vehicle Condition and Selection

Sixt receives positive reviews for providing renters with a range of vehicle options to choose from, including models from trusted brands like Audi, BMW, Mercedes-Benz, and Volvo. While Sixt aims to keep their fleet in like-new condition, some renters have noted minor cosmetic damage or higher mileage on their vehicles. It is always a good idea to thoroughly inspect your vehicle for any existing damage before leaving the lot and notify Sixt staff right away of any issues to avoid confusion when returning the vehicle.

Return Procedure

The return procedure is designed to be efficient, with many renters reporting a quick check-in process and minimal wait time. Some locations offer key drop boxes for after-hours returns. As with pick-up, it is critical that you return your vehicle with the same method of payment, driver’s license, and any additional accessories to avoid extra charges. Carefully check that no new dents, scratches or damage have occurred during your rental to avoid surprise fees.

Customer Service

Sixt strives to provide helpful, friendly customer service. However, as with any large company, experiences can vary. Many renters report polite, knowledgeable staff that aim to resolve any issues. A few mention unhelpful or rude counter agents, often in high-volume locations or during very busy times. If you encounter poor customer service, remain polite but firmly ask to speak to a manager to address your concerns in a respectful manner.

Overall, reviews indicate that renting from Sixt frequently results in a positive, hassle-free experience, especially if you come prepared, thoroughly check your vehicle, and allow adequate extra time during busy periods. Approaching your rental with realistic expectations about Sixt’s service and fleet conditions will help ensure a smooth process from start to finish.

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FAQ About Sixt: Answers to Common Customer Questions

Sixt, the international car rental company, receives many common questions from customers. Here are answers to some of the most frequently asked questions:

What types of vehicles does Sixt offer?

Sixt offers a wide range of vehicles for rent including economy cars, convertibles, SUVs, minivans, cargo vans, and luxury vehicles. No matter if you need a compact car for efficiently navigating city streets or a spacious van for moving large items, Sixt aims to have options to suit your needs.

Can I rent a car if I’m under 25?

Yes, while additional fees or restrictions may apply. Sixt allows those 18 years of age and older to rent vehicles in most locations. However, renters under 25 may face additional daily surcharges to account for higher insurance costs as well as limitations on the types of vehicles available for rent. It is best to check with the specific Sixt location regarding their policies for younger drivers.

Do I need insurance when renting from Sixt?

While insurance is not legally required to rent a vehicle, purchasing additional insurance coverage from Sixt is highly recommended to protect you financially in case of any unforeseen events. Sixt offers several supplemental insurance options including:

Collision Damage Waiver (CDW) which covers costs for damages to the vehicle.
Theft Protection (TP) which provides coverage in case the vehicle is stolen.
Personal Accident Insurance (PAI) which covers medical costs for the driver and passengers in the event of an accident.
Roadside Protection (RP) which provides 24-hour emergency roadside assistance.

Opting for additional insurance helps ensure a worry-free rental experience and peace of mind on the road. However, you should check with your personal auto insurance provider regarding coverage for rental vehicles before purchasing extra insurance from Sixt.

Sixt aims to provide helpful solutions and guidance to address any questions or concerns customers may have. Please contact Sixt directly for further information or inquiries related to their vehicle rentals and services.

Conclusion

As you have seen, Sixt provides a compelling set of services for international travelers looking to rent vehicles while abroad. With its global presence, diverse fleet, and focus on quality, Sixt aims to take the hassle out of navigating foreign roads and allow you to simply enjoy the journey. While no company is perfect, Sixt’s commitment to continuously improving the customer experience is admirable. The next time your travels take you overseas, consider giving Sixt a chance to get you where you need to go. With reasonable rates, convenient locations, and a premium fleet, Sixt may just surprise you and turn a necessity into an unexpected delight. The open road awaits—where will Sixt take you?