The Credit Pros Review

The Credit Pros’ Overview

The Credit Pros stand out from their competitors thanks to the diversity of services they provide. However, those additional resources do come at a price, and may be worth it only if you plan on availing yourself of the full gamut.

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The Credit Pros’ Services

It’s been around for over ten years, has served over 100,000 clients, and offers many different services to help you with various aspects of your credit journey. Here’s what you should know about The Credit Pros and if you should work with the compamny for your credit repair needs.

What The Credit Pros offers

The Credit Pros offers transparent pricing for its three credit repair packages:

Table courtesy of www.thecreditpros.com

Additional Features

Aside from what’s mentioned above, The Credit Pros also offers unlimited dispute letters per month, personal consultation with a Certified FICO© Professional, debt validation letters, goodwill letters, and 24/7 access to its portal via mobile app or desktop. They will also help you check your credit score if you have trouble.

Enrollment with The Credit Pros also includes access to the following tools:

• ID Cover: ID theft protection and monitoring

• The Credit Sentry: Credit monitoring and alerts

• CreditRepair.ai: AI-powered credit repair solutions

• CashRules: Personal finance management application, which can help you create a money management plan

In addition to these services, The Credit Pros offers a guarantee stating that:

• Clients may cancel service at any time

• That no one at The Credit Pros will over-promise or guarantee a specific outcome, such as automatic good credit or guaranteed deletion of credit card charges

• Clients’ private information is protected and secure with The Credit Pro’s staff and digital systems

• You will receive prompt, professional and courteous responses to your requests

Finally, The Credit Pros website also advertises a 90-day money-back guarantee if the company cannot remove items from your credit report within 90 days or assist you with sending credit disputes within the first 30 days of starting your service.

You may also cancel your contract with The Credit Pros within five days of signing up to receive a full refund of fees. You can refer to its refund policy and limited money-back guarantee for more information.

What The Credit Pros doesn’t offer

Although The Credit Pros has many products and services to choose from, we should point out that it doesn’t offer more in-depth financial services such as credit counseling or credit consultations, debt management plans or debt consolidation. It’s also not authorized to negotiate with your creditors or settle your debt with creditors.

Much of The Credit Pros expertise is in FICO score consulting, so it may be important to understand the differences between FICO vs Vantage scores, as well as Equifax and Experian credit reports.

You should also know that The Credit Pros doesn’t use unethical or fraudulent credit repair methods. The Credit Pros has a process that only removes negative items consisting of incorrect information from your credit report.

The Credit Pros has been helping people repair their credit by updating inaccurate items for over a decade

The Credit Pros’ Credentials

The Credit Pros is an established, reputable company with several accolades, awards and positive reviews from satisfied clients. Here’s more about the company’s accomplishments, affiliations and details.

Licenses and Registrations

The Credit Pros business is incorporated in the state of Florida with a physical address in the city of West Palm Beach and a registered agent address in Tallahassee, Florida. Key employees include Damon DeCrescenzo, founder and CEO and Jason M. Kaplan, president and CEO.

Awards and Certifications

This credit repair company has many reputable affiliations and awards and accolades. Here are a few to note:

• National Association of Accredited Credit Services Organizations
• Names to Inc’s 5,000 four years in a row
• Trusted partner of Lending Tree and TransUnion
• Named as one of New Jersey’s Best Place to work in 2017
• Named Best Company by Entrepreneur 360 in 2017

Third-Party Ratings

The Credit Pros has many online ratings and reviews on various third-party sites. Here’s a quick rundown:

• Google– 3.9 out of 5 stars
• Trustpilot– 4.7 out of 5 stars
• Better Business Bureau (BBB) – 3.35 out of 5 stars

Regulatory or Legal Actions

Although we couldn’t find any legal complaints, regulatory or legal actions against the Credit Pros, the company’s BBB profile shows 69 complaints closed in the last three years, and 14 complaints closed in the last 12 months.

Common complaints include misunderstandings regarding billing and outcomes. Some customers complain that their attempts to cancel the services and stop billing were unsuccessful. Other customers complained that their credit scores did not improve as much as they expected.

Note, although we always try to include accurate and up-to-date information on regulatory and legal actions, we don’t claim this information is complete or fully up to date. As always, we recommend you do your own research as well.

The Credit Pros Accessibility

The Credit Pros company has a team of client representatives that are available to respond to your inquiries and issues via website and phone. Here’s more information on how to reach the company.

Availability

The Credit Pros credit repair experts are available by phone or email from 9 am-8 pm (EST) from Monday to Friday.

Contact Information

You can reach the company during regular office hours by phone at 1-800-411-3050. You can also launch a support chat from their website, TheCreditPros.com, to receive quicker service online. You can also send questions and general inquiries to [email protected].

User Experience

The Credit Pros website is easy to navigate and contains enough information to help you understand their packages and transparent pricing structure. Once you’ve finished perusing your options and learning about the company, it’s fairly easy to set up an appointment online. Most of their pages have some sort of call to action you can click on to schedule a free consultation.

If you are using the website from your mobile device, you can launch a call to The Credit Pros directly from their web page. If you don’t want to call them, you can schedule a free consultation from their site by completing a form with your information and availability.

Once you are a client, you’ll have access to a personal client portal, which allows you to view the status of your credit-related activities and access all resources that are included in your membership. In addition to accessing your client portals through any internet browser, you can also access your portal via The Credit Pros app, available for both Android and iOS devices.

Limitations

If you’ve got a complex situation, like identity theft or bankruptcy, your results may be limited. Although there’s a chance that The Credit Pros can remove some negative and inaccurate items by disputing your credit report, it could take longer in more extreme cases. Make sure you disclose any extenuating circumstances to The Credit Pros so their client representatives can set realistic expectations for your results.

The Credit Pros doesn’t offer debt consolidation services or products. It cannot consolidate your debt, negotiate settlements or make arrangements directly with your creditors to help you manage payments to your creditors. The Credit Pros also doesn’t offer credit or student loan counseling, so it won’t create a debt management plan or offer the same services that a credit counseling agency would. The consultations with FICO professionals do not fall under this category.

The Credit Pros’ Satisfaction Ratings

Customer Complaints

The Credit Pros has several online review profiles

• Consumer Affairs: 4.1 out of 5 stars
• Google: 3.9 out of 5 stars
• Trustpilot: 4.7 out of 5 stars
• Better Business Bureau (BBB): 3.35 out of 5 stars

The majority of the reviews are positive and mention good results. There are some customer complaints claiming that the money-back guarantee is difficult to enforce and meet the requirements to get your money back from The Credit Pros. Other complaints are about the lack of results, even though customers made consistently monthly payments for the service.

Third-Party Ratings

So far, we haven’t uncovered complaints from industry watchdog groups or government indictments for fraud regarding The Credit Pros. However, this could change, so you should know how to find and explore the right resources regarding any company you are doing business with.

We recommend that you check the U.S. Attorney General’s Twitter feed or website for updated information on federal indictments for credit repair fraud. The Federal Trade Commission (FTC) also maintains a database of consumer alerts, searchable by keyword, related to credit repair fraud.

Note, there are no official organizations or third parties that rate the credit repair. This information is provided based on the information we have available at the time of publishing.

The Credit Pros vs. the Competition

The Credit Pros offers services and pricing in line with much of the competition. However, one thing its competitors may not have is a 90-day money-back guarantee.